Are major Laravel upgrades included?

No. Laravel releases a major version once a year, and each upgrade is quoted as fixed-price work. We test it internally, then you check it on staging before it goes live.

Do I need to host with you?

No. We maintain applications on our managed hosting, on Laravel Cloud or in your own AWS account.

Can you maintain an application someone else built?

Yes. We start by reviewing the code, versions and hosting, and tell you what needs attention before a plan begins.

New features and major version upgrades are quoted separately. Support tickets are billed at your normal rate unless your support level includes them.

Do unused incidents roll over?

No. Incidents included with Extended and 24/7 support reset each month.

Services/Maintenance plans

Keep your app secure and up to date

All software and systems need regular maintenance to stay online and secure. We apply security and maintenance patches on a set schedule and test every change before it reaches production. Major Laravel upgrades are quoted separately, and this article explains what one involves.

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Patches on a schedule

Security and maintenance patches every three months or every month, depending on your plan.

Minor upgrades included

Monthly and Comprehensive plans include minor Laravel, PHP and package versions, and server maintenance.

Tested before release

Every change goes through a pull request, and automated tests run before it is deployed.

Separate from support time

Maintenance work isn't charged against your support hours.

Plans

Three maintenance plans

Prices are a starting point. We confirm the plan once we know the application and how it is hosted.

Quarterly
From $139 a month
Security and maintenance patches every three months, billed at $1,665 a year.
The minimum we recommend for a live application.
Monthly
From $370 a month
Security and maintenance patches every month, plus minor version upgrades and server maintenance.
The best balance between security and cost for most applications.
Comprehensive
From $540 a month
Everything in Monthly, plus rolling security updates applied as advisories are published, for better protection against zero-day attacks.
Applications holding sensitive or business-critical data.

How it works

What happens each cycle

The same steps every quarter or month, so you know what to expect.

Start
Review the application
We check the versions, packages and hosting it runs on, and agree a schedule.
Maintenance schedule
Each cycle
Patch and test
We apply patches in a separate environment and run the automated tests.
Tested changes
Same week
Release
We release in a quiet period and check the application afterwards.
Patched production
Once a year
Plan the major upgrade
Laravel releases a major version each year. We quote it as fixed-price work and test it with you on staging first.
Upgrade quote

Each month

What a maintenance month looks like

Security patches and package updates every cycle, a major upgrade planned alongside when one is due, and a report so you can see what changed.

A maintenance month: the layers of a Laravel application beside a checklist with security patches applied, packages updated, backups tested, a Laravel 10 to 13 upgrade in progress and the monthly report due

Support

Support when something goes wrong

Every plan includes business-hours support. We respond to high-priority issues within 30 minutes during business hours, and to medium and lower priority within 8 work hours. Email support@luminate.one, use our service desk or call 0800 110 302.

Business hours

Monday to Friday, 8:30am to 5pm. Included, with ticket time billed at your normal rate.

Extended

Monday to Sunday, 7am to 6:30pm, with two incidents a month included. From $350 a month.

24/7

Around-the-clock cover with two incidents a month included. From $2,000 a month.

Questions